Jamaica’s eGov Limited Achieves ISO 9001:2015 Certification

In a recent handover ceremony at eGov’s Old Hope Road offices in St Andrew, Minister without Portfolio in the Office of the Prime Minister, Dr Dana Morris Dixon, praised the entity for achieving the ISO 9001:2015 certification. She emphasized that this certification reflects eGov’s dedication to quality and excellence in service delivery. Morris Dixon highlighted the importance of focusing on standards in the digital transformation process and commended eGov for setting the right path for Jamaica. She described the certification as a “monumental achievement” and encouraged eGov to maintain its high standards.

Acting Chief Executive Officer of eGov, Anika Shuttleworth, shared that the journey towards certification started in October 2020 and involved rigorous external audits in June, September, and December 2023. She mentioned that the audits challenged eGov to evaluate and optimize its business processes. Shuttleworth noted that the organization now has 18 certified internal quality auditors, showcasing their commitment to excellence. She reaffirmed eGov’s dedication to using technology to positively impact the lives of Jamaicans and highlighted the entity’s role in implementing ICT projects across government ministries, departments, and agencies.

The ISO 9001:2015 certification is expected to enhance eGov’s internal operations and credibility among customers and stakeholders. Minister Morris Dixon emphasized the significance of maintaining quality, excellence, and customer satisfaction in all aspects of eGov’s operations. She commended eGov for its role in the Administration’s digital transformation efforts and urged the leadership to continue striving for success. Morris Dixon expressed confidence in eGov’s ability to achieve more monumental successes in the future, building on the foundation of the recent certification.

Shuttleworth detailed the intensive training and audit process that eGov underwent to achieve the ISO certification. She highlighted that the organization’s team successfully completed the training and now has certified internal quality auditors who can potentially assist other organizations in the future. Shuttleworth emphasized the importance of continuous improvement and optimization of business processes to ensure the highest levels of service delivery. She reiterated eGov’s commitment to leveraging technology to drive positive change and improve the lives of Jamaicans through various ICT projects.

In conclusion, the ISO 9001:2015 certification marks a significant milestone for eGov Jamaica Limited and confirms the entity’s dedication to excellence, quality, and customer satisfaction. The ceremony highlighted the importance of setting and maintaining high standards in the digital transformation process, with Minister Morris Dixon commending eGov for its leadership in this regard. The commitment to continuous improvement and the utilization of technology to positively impact the lives of Jamaicans were reiterated by both Morris Dixon and Shuttleworth. Moving forward, eGov is expected to build on this certification to achieve further successes and contribute to the continued development of Jamaica’s digital landscape.